Refund policy

Returns, refunds & our satisfaction guarantee

Your happiness — and your pet's — comes first. If something isn't right, we'll make it right.

Our satisfaction guarantee If you're not delighted with your order, reach out within [30 days] of receiving it and we'll sort a replacement or refund. No drama, no hoops.

How to start a return Just email us at [safariplanetinfo@gmail.com] with your order number and a quick note about what's wrong. We'll reply with the next steps — often we can resolve things without you needing to send anything back.

Damaged or faulty items If your order arrives damaged or faulty, send us a photo when you get in touch and we'll arrange a free replacement or full refund — that one's always on us.

Change of mind Changed your mind? No problem — return the item unused and in its original condition within [30 days] and we'll refund it. [Return postage for change-of-mind returns is covered by the customer.]

Refund timing Once your return or claim is approved, we'll process your refund to your original payment method within [5–10 business days]. Your bank may take a few extra days to show it.

Non-returnable items For hygiene reasons, [used grooming items] can only be returned if faulty. [Confirm any exclusions here.]

Still unsure? Message us before you buy and we'll answer anything. All pets welcome. 🐾